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Operations: Building Operational Excellence

In spring of 2019, the experts from Ed-Ops led a two-part conference on the components of robust operations systems and the steps to creating efficient teams. Called the “Five Pillars of Ops Excellence” the seminars were organized around:

  1. Setting Clear Roles and Responsibilities
  2. Creating Standard Operating Procedures
  3. Cross-training
  4. Proactive Communication, both Internal and External
  5. Continuous, Individualized Staff Development

Review the full presentation
Part 1 – Clear Roles and Responsibilities and Standard Operating Procedures

AttachmentSize
PDF iconEDOPS NYC CSC Ops Excellence Session 1 (FINAL) - 2019 04 15.pdf1.56 MB
PDF iconNYC Ops Excellence 1 - Workbook FINAL.PDF616.84 KB

Part 2 – Cross-training, Proactive Communication, and Staff Development

AttachmentSize
PDF iconEDOPS NYC CSC Ops Excellence Session 2.pdf1.78 MB
PDF iconCredit Card SOP - to print.pdf56.64 KB
PDF iconNYC Ops Excellence 2 - SOP One Pager - vF.PDF45.98 KB
PDF iconNYC Ops Excellence 2 - Workbook vF.PDF734.92 KB
Type: 
Presentation
Guidebook
Topic: 
Operations Management